Refund policy

Cosmetic Return Policy

Due to hygiene and safety regulations, we do not accept returns or exchanges on cosmetic products unless the item is damaged, defective, or the wrong product was sent.

Damaged or Defective Items

If you receive a damaged or defective cosmetic product, please contact us within 20 days of receiving your order.

We will assist you with a replacement or refund for the damaged item.

Please provide clear photos of the damage or defect for verification.

 

Wrong Item Sent

If we sent you the wrong product, please contact us immediately so we can arrange for a replacement or refund.

The product must be unused and in its original, unopened packaging.

 

Non-returnable Items

For health and hygiene reasons, we cannot accept returns on any used or opened cosmetics.

 

Refund Process

If your return request is approved, your refund will be processed to the original payment method within 30 days.

Shipping costs are non-refundable unless the return is due to an error on our part.

 

How to Contact Us

For any issues with your cosmetic order, please contact us at:

Email: zyinkcosmetics@gmail.com

Phone: 0498821200

This policy ensures you follow industry standards while also offering a solution for any problems that may arise with defective or incorrect items.